Cursos

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Próximos Cursos:

17/05 Treinamento para Secretárias. Excelência em Atendimento  São Paulo
23/05 Estratégias de Venda em Saúde  Ipeno / Florianópolis
24/05 Estratégias para Gestão de Pessoas  Ipeno / Florianópolis
30/05 10 Estratégias para Alavancar o Crescimento de sua Clínica NAEO / Balneário Camboriú
31/05 Treinamento para Secretárias. Excelência em Atendimento NAEO / Balneário Camboriú
13/06 Técnicas Disney para Encantamento do Cliente  Ipeno / Florianópolis
14/06 Gestão de Carreira e Modelos de Crescimento  Ipeno / Florianópolis
06/06 Torne-se Visível. Estratégias de Divulgação em Odontologia.  São Paulo
27/06 Gestão de Pessoas. Qual Nota Você dá para sua Equipe?  São Paulo
18/07 Treinamento para Secretárias. Excelência em Atendimento  Ipeno / Florianópolis
19/07 Treinamento para Gestores de Clínicas Odontológicas  Ipeno / Florianópolis

Inscrições: cursos@aconsultora.com.br ou pelo telefone: 3584-7933

Horário: 9h ás 16h

Valor de cada curso em SP: R$350,00

Para cursos fora de SP, consultar os valores.

Inclui coffee break, apostila e certificado.

 

 

TREINAMENTO PARA SECRETÁRIAS DE CLÍNICAS OU CONSULTÓRIOS

Objetivo: aprimorar e treinar as secretárias para as funções de recepção, agendamento, cobrança, apresentação de orçamentos, fidelização de clientes e reativação dos inativos.

secretaria consultorio

Assuntos abordados:

  • Atendimento Telefônico
  • Melhorando o agendamento
  • Diminuindo atrasos e faltas
  • Ajustando o processo de recepção
  • Canais de comunicação
  • Postura e cuidados pessoais
  • Ajustando o processo de cobrança
  • Categorização de clientes
  • Reativação de inativos
  • Controle de retornos

 

 

 Estratégias Disney para Encantamento do Cliente 

-  Os 7 pecados do atendimento

- Fantástica atenção aos detalhesdisney odontologia

- Criando pontos de escuta

- O DNA da clínica

- Finalização do tratamento (recompensa, reconhecimento e comemoração)

 

 

 Como vender tratamentos com maior valor agregado

- Perfil do cliente

- Identificando valores e trabalhando o desejo

- Apresentação do orçamentopasta0002

- Técnicas de negociação

- Lidando com objeções, fechamento e finalização

 

 

Torne-se visível. Estratégias de divulgação em odontologia

- Criando uma nova experiência de compra

- Evidências físicas, tecnologia e mimos

- Utilizando o poder da internet (sites, blogs, mídias sociais)p

- Estimulando o boca-a-boca

 

 

 

 

 

 

 

 

 

Objetivo: implantar um modelo de excelência em atendimento envolvendo todas as áreas do consultório/clínica

 

Assuntos abordados:

- Apresentação pessoal

- Atendimento telefônico, recepção e agendamento

- Cobrança

- Controle e diminuição de faltas e desmarcações

- Comunicação com o cliente

- Comunicação interna

- Como lidar com reclamações

- Satisfação do cliente

- Competências (pontualidade, organização, postura, fala, comprometimento, entre outras)

 

Duração: 3h

cursos@aconsultora.com.br

F: (11) 3584-7933

 

 

 

OUTROS CURSOS E PALESTRAS:

Marketing de Luxo para Clínicas de Saúde

Turismo Médico e Odontológico

Marcas e Materiais de Comunicação

Captação de Clientes em Saúde

Ações e Programas de Fidelização de Clientes

Gestão de Clínicas de Saúde

Excelência no Atendimento ao Cliente

Treinamento para Secretárias e Recepcionistas de Clíncias

Negociação e Vendas em Saúde

Gestão de Pessoas para Clínicas

Diferenciando-se da Concorrência

 

 

Palestra Branemark Osseointegration Center

gleice boc

 

 

 

 

 

 

 

 

 

 

 

 

Curso APCD Vl Prudente

apcd vl prudente

 

 

 

 

 

 

 

 

 

Curso de Gestão e Marketing para Profissionais da Saúde

 

 

Curso para Secretárias de Clínicas Médicas e Odontológicas

foto (11)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

treinamento secr

 

 

 

 

 

 

 

 

Treinamento de Equipe Rede Ciipo Florianópolis

Curso Gestão e Marketing 2010 – Ipeno/ SC

Congresso de Odontologia (CIOSP, SPO)

 

 

 

 

 

 

 

 

 

 

 

 

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