Próximos Cursos:

12/09 Treinamento para Secretárias. Excelência em Atendimento Ipeno / Florianópolis
13/09 Gestão de Consultórios Ipeno / Florianópolis
15/09 Palestra: Técnicas Disney de Encantamento ao Cliente APCD Bauru
17/09 Como Gerenciar Clínicas Odontológicas Hotel Feller – Av Paulista / SP
25, 26 e 27/09 Estratégias de Crescimento para Clínicas OdontológicasTratamento ortodôntico: Mensalidade ou Pacote? Congresso SPO Center Norte/SP
04/10 Treinamento para Secretárias. Excelência em Atendimento NAEO / Balneário Camboriú
06/10 Palestra: Técnicas Disney de Encantamento ao Cliente APCD Indaiatuba
18/10 Treinamento para Secretárias. Excelência em Atendimento Hotel Feller – Av Paulista / SP
21/10 Gestão e Marketing em Odontologia Curso Especialização CETAO
25/10 Como se tornar um profissional de sucesso na Odontologia JOCA/UNIP
05/11 Estratégias de Crescimento para Clínicas Odontológicas APCD São Miguel
15/11 Treinamento para Secretárias. Excelência em Atendimento CEFAC

Rio de Janeiro

Inscrições: ou pelos telefones: (11) 2589-6809 e (11) 2589-6792Horário Cursos: 9h á17h

Valor de cada curso em SP: R$370,00

Para cursos fora de SP, consultar os valores.

Inclui coffee break, apostila e certificado.



Objetivo: aprimorar e treinar as secretárias para as funções de recepção, agendamento, cobrança, apresentação de orçamentos, fidelização de clientes e reativação dos inativos.

secretaria consultorio

Assuntos abordados:

  • Atendimento Telefônico
  • Melhorando o agendamento
  • Diminuindo atrasos e faltas
  • Ajustando o processo de recepção
  • Canais de comunicação
  • Postura e cuidados pessoais
  • Ajustando o processo de cobrança
  • Categorização de clientes
  • Reativação de inativos
  • Controle de retornos


 Estratégias Disney para Encantamento do Cliente 

-  Os 7 pecados do atendimento

- Fantástica atenção aos detalhesdisney odontologia

- Criando pontos de escuta

- O DNA da clínica

- Finalização do tratamento (recompensa, reconhecimento e comemoração)


 Como vender tratamentos com maior valor agregado

- Perfil do cliente

- Identificando valores e trabalhando o desejo

- Apresentação do orçamentopasta0002

- Técnicas de negociação

- Lidando com objeções, fechamento e finalização



Torne-se visível. Estratégias de divulgação em odontologia

- Criando uma nova experiência de compra

- Evidências físicas, tecnologia e mimos

- Utilizando o poder da internet (sites, blogs, mídias sociais)p

- Estimulando o boca-a-boca




Objetivo: implantar um modelo de excelência em atendimento envolvendo todas as áreas do consultório/clínica

Assuntos abordados:

- Apresentação pessoal

- Atendimento telefônico, recepção e agendamento

- Cobrança

- Controle e diminuição de faltas e desmarcações

- Comunicação com o cliente

- Comunicação interna

- Como lidar com reclamações

- Satisfação do cliente

- Competências (pontualidade, organização, postura, fala, comprometimento, entre outras)

Duração: 3h

F: (11) 2589-6809



Marketing de Luxo para Clínicas de Saúde

Turismo Médico e Odontológico

Marcas e Materiais de Comunicação

Captação de Clientes em Saúde

Ações e Programas de Fidelização de Clientes

Gestão de Clínicas de Saúde

Excelência no Atendimento ao Cliente

Treinamento para Secretárias e Recepcionistas de Clínicas

Negociação e Vendas em Saúde

Gestão de Pessoas para Clínicas

Diferenciando-se da Concorrência


Palestra Branemark Osseointegration Center

gleice boc









Curso APCD Vl Prudente

apcd vl prudente







Curso de Gestão e Marketing para Profissionais da Saúde



Curso para Secretárias de Clínicas Médicas e Odontológicas

foto (11)



























treinamento secr







Treinamento de Equipe Rede Ciipo Florianópolis

Curso Gestão e Marketing 2010 – Ipeno/ SC

Congresso de Odontologia (CIOSP, SPO)













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