Próximos Cursos:

04/10 Treinamento para Secretárias. Excelência em Atendimento NAEO / Balneário Camboriú
18/10 Treinamento para Secretárias. Excelência em Atendimento Hotel Feller – Av Paulista / SP
20/10 Palestra: Técnicas Disney de Encantamento ao Cliente Secretaria de Saúde de Americana/Nova Odessa
21/10 Gestão e Marketing em Odontologia Curso Especialização CETAO
25/10 Como se tornar um profissional de sucesso na Odontologia JOCA/UNIP
05/11 Estratégias de Crescimento para Clínicas Odontológicas APCD São Miguel
11/11 Gestão para Clínicas Odontológicas Hotel Feller – Av Paulista / SP
15/11 Treinamento para Secretárias. Excelência em Atendimento Cefac –Rio de Janeiro

Valor de cada curso em SP: R$370,00
Inscrições: ou pelos telefones: (11) 2589-6809 e (11) 2589-6792Horário Cursos: 9h á17h

Para cursos fora de SP, consultar os valores.

Inclui coffee break, apostila e certificado.



Objetivo: aprimorar e treinar as secretárias para as funções de recepção, agendamento, cobrança, apresentação de orçamentos, fidelização de clientes e reativação dos inativos.

secretaria consultorio

Assuntos abordados:

  • Atendimento Telefônico
  • Melhorando o agendamento
  • Diminuindo atrasos e faltas
  • Ajustando o processo de recepção
  • Canais de comunicação
  • Postura e cuidados pessoais
  • Ajustando o processo de cobrança
  • Categorização de clientes
  • Reativação de inativos
  • Controle de retornos


 Estratégias Disney para Encantamento do Cliente 

–  Os 7 pecados do atendimento

– Fantástica atenção aos detalhesdisney odontologia

– Criando pontos de escuta

– O DNA da clínica

– Finalização do tratamento (recompensa, reconhecimento e comemoração)


 Como vender tratamentos com maior valor agregado

– Perfil do cliente

– Identificando valores e trabalhando o desejo

– Apresentação do orçamentopasta0002

– Técnicas de negociação

– Lidando com objeções, fechamento e finalização



Torne-se visível. Estratégias de divulgação em odontologia

– Criando uma nova experiência de compra

– Evidências físicas, tecnologia e mimos

– Utilizando o poder da internet (sites, blogs, mídias sociais)p

– Estimulando o boca-a-boca




Objetivo: implantar um modelo de excelência em atendimento envolvendo todas as áreas do consultório/clínica

Assuntos abordados:

– Apresentação pessoal

– Atendimento telefônico, recepção e agendamento

– Cobrança

– Controle e diminuição de faltas e desmarcações

– Comunicação com o cliente

– Comunicação interna

– Como lidar com reclamações

– Satisfação do cliente

– Competências (pontualidade, organização, postura, fala, comprometimento, entre outras)

Duração: 3h

F: (11) 2589-6809



Marketing de Luxo para Clínicas de Saúde

Turismo Médico e Odontológico

Marcas e Materiais de Comunicação

Captação de Clientes em Saúde

Ações e Programas de Fidelização de Clientes

Gestão de Clínicas de Saúde

Excelência no Atendimento ao Cliente

Treinamento para Secretárias e Recepcionistas de Clínicas

Negociação e Vendas em Saúde

Gestão de Pessoas para Clínicas

Diferenciando-se da Concorrência


Palestra Branemark Osseointegration Center

gleice boc









Curso APCD Vl Prudente

apcd vl prudente







Curso de Gestão e Marketing para Profissionais da Saúde



Curso para Secretárias de Clínicas Médicas e Odontológicas

foto (11)



























treinamento secr







Treinamento de Equipe Rede Ciipo Florianópolis

Curso Gestão e Marketing 2010 – Ipeno/ SC

Congresso de Odontologia (CIOSP, SPO)













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